Please take some time to read these Terms and Conditions. We want our customers to feel comfortable that they are getting the best service and support for themselves and those around them.

• The service will be for such cleaning duties as agreed between you and Hicleanhunter  at the time of booking.
• All cleaning products and equipment required to service your property are provided by the Hicleanhunter.
• If, at any time prior to, or during your service, we feels there is a safety issue, we can terminate the service at our discretion.

• The customer will provide a safe working environment  to perform the service.
• The customer will leave access unobstructed to those areas of the property requiring the service.
• The customer will provide access to all service utilities, including hot and cold water, electricity and rubbish bins, as required to complete the service.
• Prior to the commencement of the service the customer will inform us any hazards, slippery surfaces, risks or dangers the customer is aware of.

• The customer agrees to pay at completion of service.
• Payments can be made via cash, credit card*, or direct deposit.
• Direct deposit payment must be made prior to the next scheduled weekly or fortnightly service if the service is ongoing.
• A 50% deposit is required at time of booking for an End of Lease or Move Out Clean. Deposit payments can be either made by cash, direct deposit or credit card*, with the balance to be paid on completion of the clean.
• Credit card payments will incur a 1.5%-2% surcharge depending on the type of credit card used.
• Direct debit is only available for regular cleaning services.

• The customer agrees to pay in full, within 7 days of the invoice date.
• The customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received.

• Tax Invoices are available for all services carried out by Hicleanhunter.

• Hicleanhunter prides itself on accurate quotes. Whilst our online quote system will give you an estimate, we will always confirm the exact price of the clean before commencing the clean on the day.
• If a service is requested outside of the original quote (e.g., addition of an oven or window clean) you will be informed of any extra cost before work commences.

• Any changes to the service originally agreed to between your Houseproud Cleaning Pty Ltd Franchisee and the customer must be advised, and the price agreed on, prior to the service commencing.
• If time allows, Hicleanhunter may agree to provide any additional services on that same day. Otherwise, a day and time that suits both can be agreed on. For the best outcome, please call a day or so ahead to make sure all your needs can be met.

• Any changes to the service originally agreed to between Hicleanhunter and the customer must be advised, and the price agreed on, prior to the service commencing.

• Customers must report dissatisfaction with the service provided, within 24 hours of completion of the service. Hicleanhunter will endeavour to resolve the problem quickly and efficiently. Hicleanhunter may, at its discretion, offer the customer either of the following:
  A partial or full refund;or
  Re-supply of the service without charge.

• Hicleanhunter agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).

• At Hicleanhunter, we are only as good as our last clean. The customer is not locked into any contracts with regards to regular cleaning services. At any time, the customer feels our services are slipping, they should inform Hicleanhunter. Hicleanhunter believe in good communication, so we can do everything in our power to keep the customer happy and relaxed when they walk into their home or office after a fresh Hicleanhunter service.

* Credit card payments: Hicleanhunter can process credit card payments. Customers will need to check with us at time of booking.